Questions · AK-GICU-DEDC
The questions centres actually ask.
If yours is not here, write to support@akontec.com or call +91 99944 61072 quoting AK-GICU-DEDC.
No. It is a business-to-business outsourcing placement with a registered company that has an operating floor and can employ eighteen people across two shifts.
No. It is a fixed rate per certified productive seat against a minimum performance standard, gated on adherence and quality from day 45. It can be reduced to 90% or 75%, or held for joint review.
No, and that is deliberate. A commission on a support desk pushes agents to sell a first-time buyer the wrong cart, which produces a return, a complaint and a public review. The rate is a single fixed leg.
Yes, with a full desk on a rota. Sunday is one of the two busiest days of the week for this customer, because most of them are still in another job on weekdays.
Roughly half. WhatsApp alone carries about 45% of contacts. Written channel capability is scored on an actual test at qualification, not on a claim.
The ₹25,000 performance deposit is refundable at a clean exit after lock-in or adjusted against your final invoice. The remaining ₹4,75,000 pays for onboarding, panel setup, training and documentation and is not refundable once consumed.
No. The four-desk structure does not exist below fifteen, and a 12-hour seven-day window cannot be covered by a smaller team without the SLA collapsing.
Yes. Telephony, connectivity, power and workstations are yours. Akontec provisions the panel, WhatsApp API, social inbox and dashboards, and will help configure your dialler against them.
Only from the authorised offer stack. Anything outside it is a fatal error on the quality scorecard, whether or not it produced a sale.
The agent gives the honest answer — that it depends on their location, menu and effort — and never states or implies a number. Promising earnings is on the never-say list.
Transcripts are sampled weekly on the same scorecard as voice, with tone, accuracy, spelling and resolution scored. Chat is not a lower standard than voice on this desk.
Month closes, seats are jointly reconciled in working days 1–3, you invoice on day 4, and payment follows within 15 working days of a clean invoice. Plan for roughly a 45-day gap before your first receipt.
Yes, on separate seats and logins with data segregation maintained, provided it is not a competing food equipment, cart or food franchise business.
You get 60 days' written notice with a transition plan, and first refusal on Akontec's next comparable domestic placement. A replacement project is not guaranteed.
Seventy out of 100. Note that written channel capability carries 18 points and is tested, so a strong voice floor with weak writing will struggle to clear it.
Yes. Ask during qualification and we will arrange a call with a delivery manager and, subject to their consent, an existing service provider.